Well, I'm certainly not happy about your customers complaint and I truly know just how you're feeling just about now. I can't tell you how many times it has happened to me. And it's not just about gold. It has happened to me many times in reference to:
It always seems to happen when the customer goes into the "local starving jeweler" who hates travelling jewelry shows because they kill his business". I've got nothing against "real jewelers", but let's face it, you just stole a sale from him -- probably a very good customer. Or she would not have come to him for such sensitive advice. So in the world of business it's his job to nix that sale and for him to get that business to come back to him. So in jewelry sales as in war there are no rules.
Yes, he may have tested the gold but the normal scratch test is very unreliable and in most cases cannot detect how much gold there is. It may detect 12 kt or 14 kt or 18 kt but there seems to be great difficulty in detecting gold filled and its actual content. False readings occur all the time. And if you have 12/20 or 14/20 or 1/100 there is no test that can tell the actual content. -----OK when I used to work shows and make a great sale and someone would try to nix it by double talk and not so accurate info my blood would boil.
Till finally I started to fight fire with fire because it was happening all the time. You must realize the local corner jeweler is fighting for his life so I can't get too mad at them. Let me give you an example of what happen to me and how I handled it:
I worked a very big show in Memphis. It is a giant wholesale show and people come to it 4 times a year. It is no surprise that the local jewelers ain't too happy with anything to do with that show. OK, so I got this rather nice pendant with a whopping authentic very real blood red garnet. It is big as your thumb and it's quite nice with only a few imperfections. I got it for a very good price, but I sold the piece for about $350. I think I was making $150 off of it.
The lady I sold it too loved it and she was a nice gal and we really hit it off as artist to customer. Well about three days later I get this very angry phone call and the lady basically tells me I'm trying to give her a fake stone!!!! She took it to her local jeweler and he said: "Garnets don't grow that big. It's a phony!"---Well, my mind started reeling and my blood and adrenalin is pumping like I'm going into the ring with Mike Tyson!
So I need to chill and think this out because it has happened too many times. So I tell the lady I'm going to look at the sales receipt so I can remember the stone. It's just a ploy to give me some thinking time and for me to cool off a bit. Well, this is what I came up with:
I called the lady and this is what I said:
Hi Mrs. Smith. I looked at my sales receipt and, yes, I'm very familiar with that stone and yes it's very very big and you got a heck of a price on it. But don't confuse value with price. You tell your jeweler friend I have a challenge for him and this is it.
You send the stone into the GIA and for $75 they will guarantee whether it's real or not. I will personally pay that $75 fee. If it's not real, I will give you a full refund on the purchase price, let you keep the jewelry, and give your jeweler a written apology. BUT, if the stone comes back genuine from the GIA, your jeweler friend pays me $1000 for all this trouble he's putting me through. ---- Mrs. Smith I'm a professional and I'm willing to put my money where my mouth is.
Is your jeweler willing to do the same?
I never heard from the lady or the jeweler ever again!!!! ----Sometime you gotta fight fire with fire!
Preston Reuther Master Wire Sculptor
MORE BOOTCAMP INFO
GET A NICE BIG GENUINE GARNET WITH ANY ORDER!!!!! NO CODES NEEDED
< http://stores.ebay.com/Antique-Cameos/GEMSTONES-GENUINE-FACETED-/_i.html?_fsub=13100798018 >
Check out our forums – You will find a lot of great information packed in there and some priceless tidbits, shared by our wise and experienced members and our moderators, Karen “kcabael”, Valarie “snowbound”, Cyreathia “reyerware” and Deb “auntiedeb”. These ladies are some of the best wire artists in the country and they will happily share their vast knowledge and experience with our members. Check out the forums:
< http://www.wirejewelrybootcamp.com/members/cfmbb/forums.cfm >
================================================================ Get metal working hammers:
< http://stores.ebay.com/Antique-Cameos/HAMMERS-/_i.html?_fsub=13100649018 >
Get a new torch, equipment and soldering supplies for metal working here:
< http://stores.ebay.com/Antique-Cameos/SOLDERING-AND-TORCHES-/_i.html?_fsub=13100659018 >
How many grams is that??!!?? There is a cool source on the Bootcamp. It is a bunch of different conversion charts that you will find useful. I know I am always trying to figure out what something is in another measurement. Need to know Grams to Carat Weight? Its here. How about wire gauge to millimeters? Its here. You get the idea check it out. There are a ton (well maybe not a ton) of different very useful charts here. 2 pages of glorious conversions! Hint: print, cut and laminate!
< http://www.wirejewelrybootcamp.com/members/665.cfm >
================================================================ Ok this is so COOL! We have a showfinder on the site and it lists the weather for that area for a few days ahead! Now that is hot, cold or just plain snowy!
< http://www.wirejewelrybootcamp.com/public/Arts-and-Crafts-Shows.cfm >
Master Wire Sculptor